Pandemic FAQ’s
We understand you may have questions. We’re here to answer questions you have about COVID-19, insurance claims, business interruption, and what the pandemic means for your accident claim.
How Taylor King Law is Responding to COVID-19
Is Taylor King Law open?
Yes! Our business hours continue, as usual, Monday through Friday, 8:00 am – 5:00 pm. While our physical doors may be closed, we are very much open for business. We are answering calls and accepting new cases daily.
To find contact information for your local office, please visit our Locations Page.
How can I reach Taylor King Law?
As always, you can reach us 24 hours a day, 7 days a week at 1-800-CAR-WRECK (1-800-227-9732) or through our Online Contact Form.
Insurance Claims During COVID-19
How will claims with insurance be affected by the coronavirus?
While we are not sure how long this pandemic will last, I am confident that our firm will be stronger because of it. We will work harder and smarter.
Will my current case be affected by the pandemic?
If you are a current client, this will not impact the quality of service you receive. Your attorney and case manager will continue to contact you by phone or email. Now, more than ever, it’s important that you get the compensation you deserve. If you have questions or concerns, please reach out.
Are you taking on new cases during the pandemic?
Absolutely! Not only are we equipped to handle current cases, but we are also ready to take on new cases.
You never have to leave your home. Our e-signature technology and our staff’s ability to work remotely mean we’re as equipped to handle your claim now as before.
Can I still file a claim with my insurance during the outbreak?
Yes. Most insurance companies are continuing to operate during the pandemic. If you’re having difficulty reaching an insurance agent, contact us.
Technology & Training to Serve You in this New Environment
How is Taylor King Law adapting to protect clients and staff members?
First, we are following all CDC guidelines to do our part in reducing the spread of the virus. The health and safety of our clients and employees come first.
While our physical doors have temporarily closed to follow CDC guidelines, we are very much open for business. We are answering calls and accepting new cases daily.
How will Taylor King Law be able to handle my case during the pandemic?
We invested in a new firewall that allows our staff to work remotely. This ensures that your information remains confidential and secure.
Our staff members are trained to serve clients in this new environment. In fact, we’ve been paperless for over 10 years, so we’ve had some practice.
We will continue to request medical records, negotiate with insurance adjusters, and fight to get the compensation you deserve.
Business Interruption Insurance
What if my business has lost income due to the pandemic?
Your insurance policy may cover your losses if your business has lost income or your business’ income stream has been “interrupted” due to the coronavirus pandemic.
What is business interruption insurance?
Business interruption insurance is designed to cover losses your business may experience during a catastrophe. The purpose is to fill in when a business’ income stream has been “interrupted.”
What if I have business interruption insurance, but my insurance says it’s not covered during the coronavirus?
Each insurance policy is unique. If you’ve been told your losses are not covered during COVID-19, contact us at (870) 246-0505 or toll-free at 1(800) 227-9732. You may still be covered. We’ll review your policy.
Click HERE to learn more about business interruption insurance and how it applies to you and your business.
Do dogs spread COVID-19?
Bradi Bear here to chime in on some COVID-19 info. As much as I enjoy having my human at home, I also want to keep everyone safe. So I did a little research from a pup’s perspective – here’s some helpful info from the CDC!
- Good news – they don’t think your furry friends spread the virus (the risk is low). If a human tests positive for the virus, they do suggest quarantining away from other humans AND pets. But if you are healthy, playing with your dog is great for both of you! Which reminds me…
- When you head outside with your pet, steer clear of potentially crowded dog parks. Instead, take a socially-distanced stroll down a nice trail or empty sidewalk!
- I’m glad to see everyone catching onto the bandana trend. I’ve been rocking it since day one! It’s a stylish accessory that doubles as a face mask.
For more on COVID-19 and pets, visit these trustworthy links: If You Have Animals and Frequently Asked Questions.
-Bradi Bear
Additional Questions
Additional questions? Contact us today at (870) 246-0505. Link to our recent blog highlighting our Response to COVID-19.
What if I have questions about the coronavirus?
The Centers for Disease Control and Prevention has a website with valuable information regarding COVID-19.
Additionally, the Arkansas Department of Health website, the Mississippi State Department of Health website, and the Texas Department of State Health Services website provide valuable information.